Service User Engagement

The Service User Engagement initiative is a research project undertaken by the University Of Strathclyde School Of Social Work and Social Policy, and the Centre for Youth and Criminal Justice.  The initiative is funded until June 2018 by East, North and South Ayrshire Community Planning Partnerships (CPPs) who have committed funding from the Community Justice Transitions funding granted by the Scottish Government to aid the transition to the new model of community justice.  In Ayrshire the CPPs agreed to this investment to help build capacity and learning for the new Community Justice Ayrshire arrangements, preferring to use the funds towards initiatives directly improving outcomes for service users.

Examples of engagement with justice service users in the design, delivery and evaluation of services across the UK are variable with little evidence of the impacts, outcomes and effects of user engagement or involvement in and across these areas, and even less on their process of development, coordination and implementation.

This initiative aims to to inform and support the design, development, implementation and review of a multi-layered user engagement strategy across Ayrshire Community Justice Services.

The initiative is being undertaken in five stages:

Phase 1: Review of Literature

Phase 2: Information gathering: data collection and analysis

Phase 3: Consultation and stakeholder engagement

Phase 4: Developing the plan

Phase 5: Implementation and planning for review

A pan-Ayrshire multi-stakeholder knowledge exchange event held in Irvine on 20 January 2017 and a summary report is available.